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N.V. Schadeverzekeringsmaatschappij Maas Lloyd is a member of the Dutch Association of Insurers (Verbond van Verzekeraars) and as such affiliated to the Financial Services Complaints Institution under registration number 200.000134. As Authorized Agent, Procura Seguro is also affiliated to the Financial Services Complaints Institution under registration number 300.017295

Do you have a complaint?

Every reporting that contains the term 'complaint' is a complaint to us. We will do our utmost to solve the problem. You can file a complaint by sending an e-mail to klacht@hampden.eu

Describe in your e-mail your complaint as clearly as possible and if necessary send us relevant documents.

When will you get an answer?

Within 5 working days you will receive a confirmation of your complaint. Within 3 weeks you can expect a substantive reaction from us. Sometimes we need more time to investigate your complaint. If that is the case we will let you know how much longer we will be needing.

Not satisfied with our solution?

We will do everything to handle your complaint correctly. But are you not satisfied with the outcome? Then you can present your complaint to an independent party. We will fully cooperate with a solution via the external complaints institution to which we are affilated: Kifid via www.kifid.nl or court.

Get in touch

Please fill in the form with your details and the nature of your enquiry.

Alternatively, call us directly at the number below. We look forward to hearing from you.

Find us

Hampden Insurance Group B.V.
's-Gravenweg 431
3065 SC Rotterdam
The Netherlands

Reg No Chamber of Commerce
Rotterdam: 24 36 97 82
VAT Nr: 81 37 69 073

+31 (0) 10 212 1000

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